Thursday, January 8, 2009

The last mile just got longer! Contd..1

1. Consumers no longer believe commercial messages. End of story.

The promises made by commercial messages are tough to digest and while they might increase recall, the consumer takes the core messages with more than a pinch of salt. Consumers need to believe in the product’s virtues to become passionate enough to demand it by name and then defend the choice over others in the category.

There has to be a two-way conversation. It must be a longish conversation – not just 30 seconds – that not only informs but also resolves a consumer’s concerns. It is a conversation that facilitates a pre-purchase hands-on evaluation, a conversation that furthers the consumer’s belief that the brand fits his lifestyle or that his lifestyle matches the brand. The fact is each customer wants a personalised experience regardless of their value to you.

Go to 2. A consumer’s source of information, research, evaluation and influence are not led by an organisation or brand.

Or go to the main post.

No comments: