Point of Sale has moved - from the store to the consumers’ home.

Traditionally FMCG brands have focused their marketing efforts on ensuring high brand visibility at the stores & while that is critical – there is an aspect that might be getting overlooked.

Home Delivery!!

The new point of sale is the consumers' home.

Home Deliveries are the backbone of the general trade in India. Our research has revealed that some of our AaramShops have as high as 55% of their business from home deliveries, while the average home delivery business across urban stores is a high 32%.

The prevalence of such a high level of home delivery across urban centers of India warrants a strategic rethink by brands.  The challenge with home delivery is that the consumers are just not walking-in to the store, as the orders are getting placed on the phone or online. Obviously the last mile visibility & communications strategy is not working for these consumers.

The solution lies in reaching the consumers in their homes, and influencing the buying decision right where it is made.   

At AaramShop, we have custom created unique solutions to tap this huge opportunity – we have the network, the coverage & reach, the technology and fine-tuned processes to ensure that brands can influence consumers to get a place within the home delivered orders. 

Talk to us if you need help in reaching your brand communication, offers and promotions directly to consumers and have them serviced via AaramShops.

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Consumer activation in the traditional last mile.

As against at modern trade outlets, undertaking brand activations at traditional trade outlets is tough to undertake and even more difficult to measure for impact and ROI.

AaramShop can not just help your strategize with creation of last mile campaigns, but also undertake the comprehensive program, including reaching-out to partner retailers, rolling-out consumer engagement and measuring the impact of your marketing initiative. 

We have fine-tuned our solutions to specifically engage with independently owned, A category, neighborhood outlets. It is with these outlets that we help drive tertiary sales for your brands. Our on-ground activations are backed up with digital initiatives to ensure that your product gets into the shopping list of consumers.

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Reviews Ensure Buzz which can be tapped.

Online Consumers Reviews are a powerful but under-utilized opportunity, especially within the FMCG brands. All researches indicates that consumers listen to and believe other consumers; real people with real brand stories. 

AaramShop presents a great opportunity to generate reviews, share and help consumers acquire brands that they love. It is the last mile connect enabled by AaramShop with its unique web to doorstep model which ensures that the online consumer reviews have a higher RoI, wherein brand advocacy can be put to effective use.

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The most shared sectors on Facebook is FMCG.

Fashion-savvy brands have the strongest and most social communities on Facebook, according to an infographic from Socialbakers.  They arrived at this by Measuring activity from 5,000 Facebook users during one month, the graphic shows that fans of fashion, automobile, and e-commerce pages take the top three spots when it comes to total interactions, total “likes,” and total comments.

Not surprising, as new lines & products are introduced virtually every day in these categories, however, what did interest me was that when it comes to total shares, fast-moving consumer goods (FMCG) led the pack, followed by the nonprofit and travel sectors. FMCG brands a reason to smile on their FB walls.

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Customer Journey to Online Purchase (for CPG / FMCG brands)

The customer journey has grown more complex. Before making an online purchase decision, a customer may engage with your brand through many different media channels over several days. 

However, for all the focus on "social", it is interesting to note that "email" as a marketing channel plays a more effective role in "assisting" the customers in their purchase.  Assisting channels build awareness, consideration, and intent earlier in the customer journey or “purchase funnel.”

The chart below looks at CPG (FMCG) buying behavior.

The info above is part of Think Insights of Google.

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"Call to action" on FMCG print ads.

A number of daily essential brands (FMCG & CPG) have started experimenting with integrating the benefits of the AaramShop platform into their digital assets and also in creating viable "call to action" on their traditional advertising initiatives like print adverts and product packs. However, some confusion persists and hence this post. 

Brands have traditionally been used to creating advertising & communication campaigns which are predominantly focused on increasing awareness & recall. 

While consumer durable print ads normally have a dealer panel where customers / readers can visit and buy or a website where the purchase could be done, FMCG / CPG ads are completely devoid of any "call to action". 

The assumption is that the consumer would be able to recall the advert in his / her next visit to a store and then will proceed to buy - leading to a gap between interest and action, and thereby inaction.

AaramShop now enables consumers to add brands that they love directly to their shopping lists - which can be used both online and offline. Once the brand is within the consumers' shopping list, re-purchase becomes effortless. 

Try the above mentioned example and write to us for more details on how we can help you modify your next advert into a shop and convert your reachability into shoppability.    

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Introducing AaramOffers.

For more information on AaramOffers by AaramShop, and how they can be used by retailers visit the Channel Engagement Center

AaramOffers are hyper-local offers on grocery and daily essential products, that enable consumers to find the best offers within minutes from their homes and have them delivered at their doorstep.

AaramOffers are currently restricted to retailers within India.

 

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The mobile train has left the station: Are you on board?

Brand marketers and retailers are often unsure of the need to up-the-ante when it come to mobile commerce and still consider it something that is too far out into the future. And then suddenly it seems to hit us hard. 

This past Black Friday was the day we realized that mobile shopping would be the future and while the numbers that came in correspond to the US, the trend is what needs to be looked at.

 

On Black Friday 2012, one out of every four dollars spent online at retail websites came from a mobile device. This amounts to more than $300 million dollars in one day alone. 

For those retailers (and brands) who’ve already embraced mobile, it was a day of celebration, a culmination of their hard work and foresight. For retailers who didn’t get their share of this new mobile world, it’s a wake-up call: Get with the mobile program, or have consumers leave you behind.

Read the full story here and if you are a FMCG / CPG brand or retailer talk to us to understand how mobile commerce would work for you and how it can be part of your marketing strategy.

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